Privacy policy

Privacy Policy

This Privacy Policy describes how Seva Mattress (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual (including the information listed below) is referred to as "Personal Information."

Device Information

• Examples of Personal Information Collected: Version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and interaction with the Site.
• Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of Collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purpose: Shared with our processor Shopify and potentially other vendors.

Order Information

• Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers and other payment types accepted), email address, and phone number.
• Purpose of Collection: To fulfill our contract with you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for risk or fraud, and, based on your preferences, provide information or advertising about our products or services.
• Source of Collection: Collected from you.
• Disclosure for Business Purpose: Shared with our processor Shopify, payment gateways, shipping and fulfillment apps, and other relevant vendors.

Customer Support Information

• Examples of Personal Information Collected: [Modifications to the information listed above or additional information as needed]
• Purpose of Collection: To provide customer support.
• Source of Collection: Collected from you.
• Disclosure for Business Purpose: [Add any vendors used to provide customer support]

Other Information Collected

• [Insert any other information collected such as offline data, purchased marketing data/lists]

Minors

The Site is not intended for individuals under the age of [Insert Age]. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We may share your Personal Information to comply with laws and regulations, respond to lawful requests for information, or protect our rights.
• [Insert information about other service providers as applicable]

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. For example:

• We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-Out.
• [Insert details about other advertising services used]

For more information about targeted advertising, visit the Network Advertising Initiative's educational page at Network Advertising Initiative.

You can opt-out of targeted advertising by:

• Facebook
• Google
• Bing

Additionally, you can opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal at Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfillment of orders, and keeping you informed about new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• Protection of your vital interests
• Performance of a task carried out in the public interest
• Our legitimate interests, which do not override your fundamental rights and freedoms

Retention

We will retain your Personal Information for our records unless and until you request its deletion. For more information on your right of erasure, see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that significantly affects you.

We [do/do not] engage in fully automated decision-making with significant effects using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud.

Selling Personal Information

Our Site [does/does not] sell Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA).

• Categories of Information Sold: [Insert categories]
• Instructions to Opt-Out of Sale: [Insert instructions]
• Information of Minors: [Insert information about whether you sell data of minors under 16 and whether you obtain affirmative authorization]
• Financial Incentives: [Insert information about any financial incentives related to not selling information]

Your Rights

If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information. Contact us through the details below to exercise these rights.

Your Personal Information will be initially processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on data transfers, see Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.

If you are a resident of California, you have similar rights under the CCPA. Contact us through the details below to exercise these rights. You can also designate an authorized agent to submit these requests on your behalf.

Cookies

Cookies are small amounts of information downloaded to your device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media cookies to enhance your browsing experience.

Cookies Necessary for the Functioning of the Store

• Name: _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u
• Function: Used for admin access, navigation, shopping cart, checkout, customer login, and account updates.

Reporting and Analytics

• Name: _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y
• Function: Tracking preferences, landing pages, Shopify analytics.

[Insert additional cookies or tracking technologies used]

Cookies can be "persistent" or "session" cookies. Persistent cookies last between 30 minutes and two years, while session cookies last until you stop browsing. You can control and manage cookies through your browser settings. Blocking cookies may impact your user experience.

Do Not Track

We do not alter our data collection and usage practices in response to "Do Not Track" signals due to the lack of industry-wide consensus.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

• Email: customercare@sevasleepproducts.com
• Surrey Store Phone: +1 778-321-2254
• Kelowna Store Phone: +1 604-817-6502
• Mailing Address:
  • Surrey Location: 8352 130 St Unit 312, Surrey, BC V3W 8J9, Canada
  • Kelowna Location: 1641 Commerce Ave Unit 105, Kelowna, BC V1X 8A9, Canada