Warranty

Seva Sleep Limited Mattress Warranty

Thank you for choosing Seva Sleep. Our mattresses are proudly Canadian-made and designed to provide lasting comfort, support, and durability. This Limited Warranty outlines the coverage, limitations, and responsibilities associated with your mattress purchase.

This Limited Warranty applies only to the original purchaser and is valid from the original date of purchase. Warranty coverage may vary by mattress model and may include a 10-year, 15-year, or 20-year limited warranty, as specified on the original invoice or proof of purchase.

Warranty Eligibility Requirements

To remain eligible for coverage, your mattress must:

Be used only for normal residential purposes
Be continuously supported by a proper and structurally sound foundation or bed frame
Be free from stains, moisture damage, burns, cuts, tears, and unsanitary conditions
Have the original law tag attached and intact
Be accompanied by the original proof of purchase
Be used in accordance with Seva Sleep care and support guidelines

What Is Covered Under This Warranty

Visible Body Impression Greater Than 1 Inch — A visible body impression greater than 1 inch (2.5 cm) not associated with normal softening, improper support, or misuse. Impressions must be measurable without weight on the mattress.
Physical Defects in Materials or Workmanship — Manufacturing defects causing foam splitting, cracking, or structural failure under normal residential use.
Defective Mattress Cover Zipper — Manufacturing defects in the mattress cover zipper not caused by force, misuse, or improper handling.

What Is Not Covered Under This Warranty

Normal Foam Softening and Body Impressions — All foam gradually loses a degree of firmness as it compresses and recovers over years of nightly use — a process foam manufacturers call compression set. This natural softening, along with minor body impressions under 1 inch (2.5 cm), is an expected characteristic of polyurethane and memory foam, not a manufacturing defect. A short break-in period, during which the mattress may feel different than it did when new, is also normal and is not covered.
Stains, Moisture, and Unsanitary Conditions — Any stain, fluid exposure, mold, mildew, odour, or unsanitary condition voids this warranty regardless of the nature of the claim. Moisture exposure triggers hydrolysis — a chemical breakdown of the foam's cell structure. Once the cell walls are compromised this way, the foam loses resiliency at an accelerated rate, causing premature softening, body impressions, and sagging well beyond what normal use would produce. Because a stain also makes it impossible to properly inspect and distinguish manufacturing wear from damage, any mattress showing stains or signs of moisture exposure is ineligible for warranty coverage, regardless of the cause.
Improper Foundation or Support — Damage resulting from improper support systems, slats wider than 3 inches apart, lack of center support, or floor placement is not covered.
Physical Damage or Abuse — Cuts, burns, tears, pet damage, liquid damage, improper moving, jumping on the mattress, or misuse are excluded.
Commercial Use — Commercial use including hotels, Airbnb rentals, dormitories, shelters, or healthcare facilities voids this warranty.

Warranty Claim Process

Email warranty claims to: warranty@sevamattress.ca
Subject line: Limited Mattress Warranty Claim
Include proof of purchase, mattress photos, foundation photos, order number, and a description of the issue.
Please allow up to 10 business days for review after all documentation has been received.

Warranty Limitations

This Limited Warranty applies only to the original purchaser and is non-transferable.
Seva Sleep reserves the exclusive right to determine whether a mattress will be repaired or replaced under this warranty.
Transportation, delivery, removal, inspection, or installation costs are not covered unless required by law.
Removal of the law tag attached to the mattress voids this warranty.
Warranty coverage is valid only within Canada unless otherwise approved in writing.